Last Updated: 2nd October 2019 Introduction This article will give an explanation of the Teams Call Queues (CQ) and Auto Attendants (AA) - what they are and how to set them up. You could previously create and administer the “SfB” CQ and AA in the (legacy) Skype for Business Admin Centre, but these have now been migrated as “Teams” CQ and AA in to the Teams Admin Centre. There are some key differences between the two versions that I will highlight: ...

Introduction You may from time to time have run in to an issue where an Teams/SfB user has not been provisioned correctly. The most common scenario for this is a delay in Office 365 provisioning the user - you have assigned the required SfB/Teams licenses and it has yet to become available to the end user (it is not uncommon for licenses to take over 24 hours to be provisioned). ...

This article will assume you already have Teams Direct Routing in place. If you are not there yet, consider looking at my article on this subject: https://www.lee-ford.co.uk/teams-direct-routing-with-an-audiocodes-sbc/ Introduction to Media Bypass A welcome addition to Teams Direct Routing is Media Bypass. Before Media Bypass was released, all media when using Direct Routing would need to route up to one of six regional Teams Media Processors and back even if the Teams client and SBC were in the same location. Whilst this does work, it can be sub-optimal. If you then add on the fact that Media Processors are only available in six datacentres worldwide, it can add up to some large round trip times dependent on your location. ...

Disclaimer: This script is provided ‘as-is’ without any warranty or support. Use of this script is at your own risk and I accept no responsibility for any damage caused. Introduction For a while I’ve been managing Teams using the Teams Admin Centre and PowerShell module but there have been some tasks I’d like to undertake that were not possible unless I joined the Team I wanted to make the change for e.g. Add a new tab. I then started to look what could be achieved using Microsoft’s Graph API and started writing scripts to perform tasks. As the scripts grew it made far more sense to put this in to a tool - and so, TeamsAdminTool was born. ...

Last Updated: 15/5/2019 Introduction Microsoft have announced that from July 1st 2019 January 15th 2020, the shared Azure AD application/client that all 3PIP (3rd party) phones currently use will be revoked. Moving forward, each vendor will need to issue thier own specific Azure AD application. This means that if you have 3PIP phones that connect to Skype or Exchange Online you will be impacted. Will I be impacted? Here are the following 3PIP deployment scenarios (taken from a very helpful AudioCodes article) and wether any action is required: ...

Introduction When using Office applications, such as Outlook, you will see the presence and contact cards that appear when hovering over a user. From here you can initiate actions such as an IM or call etc. This is all based on the “DefaultIMApp” value in the current user’s registry. If the user is using Skype for Business, this does not need any action from the user. However, in Teams, this needs to be enabled by the user under settings in Teams: ...

Note: This script is provided ‘as-is’ without any warranty or support. Use of this script is at your own risk and I accept no responisiblity for any damage caused. Background Graph is Microsoft’s API for Microsoft 365. By creating an Azure AD application it allows you to interface directly with Azure AD, Office 365, EMS etc using Graph API. You may want to write a script in PowerShell, Python, C# etc. to use with Graph API - or maybe you want to use Flow. ...

With the recent high-profile outages within Office 365 and the ever reliance on Office 365, it’s always good to stay up-to-date with any potential issues. There are lots of ways to check the status of Office 365 - the Office 365 portal, Twitter accounts etc. However, what I was after was an automated way of checking for issues and letting me and the team at Symity know about them ASAP (so we can look to mitigate impact) - rather than happening to come across it, or worse users noticing and informing us. ...

Whilst this article is still very much a valid approach, Microsoft have started work on a PowerShell SDK for Graph API - find out more here: https://www.lee-ford.co.uk/graph-api-powershell-sdk/ What is Graph? Graph is Microsoft’s API for Microsoft 365. By creating an Azure AD application it allows you to interface directly with Azure AD, Office 365, EMS etc using Graph API. ...

Whilst Flow does have some integration with Microsoft Teams, one missing feature is the ability to create a Team in Microsoft Teams (you can create Channels, messages etc.). With recent additions to Graph API, you can create a Team using a template and a Graph API call. This API call can be used within a flow. In this scenario, I’m going to create a flow to create a Team. This will work like so: ...