Skype for Business

This is a real strange one. I recently had a customer who could not transfer or conference PSTN calls using a CCE (they were able to before). This was from a mixture of Skype for Business clients, Polycom VVX handsets and Polycom CX3000 conference phones. When attempting a transfer on the Skype for Business client I got “Cannot complete the transfer”, when attempting an escalation to a conference I got “An error occurred”.

Introduction Although Microsoft’s Cloud Connector Edition (CCE) is pitched as a ‘black box’ where you just need to follow the instructions to set it up and all is well, this is not always the case. If you do have issues (as I have had on a few occasions), you will probably want to capture some logs to investigate. Whilst not exactly the same, it’s not too dissimilar to the CLS Logging on Skype for Business Server.